Biz -n- Seen
Wednesday, May 5, 2021
Acknowledge, Apologize, Investigate
The Way Big Brands Combat Online Outrage
Good article - have to fight with WSJ to read the content :-(
https://www.wsj.com/articles/acknowledge-apologize-investigate-how-big-brands-combat-online-outrage-11550579223
I found some of the article here as well
The Way Big Brands Combat Online Outrage is How People Should Do It: Acknowledge, Apologize, Investigate | BCNN1 - Black Christian News Network
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